Kaltura Upload Not Showing Up in Online Library

Kaltura Capture Recordings Won't Upload

Concluding Updated: September 24, 2021 12:56:10 PM PDT

If y'all're experiencing bug uploading your Kaltura Capture recording such that it ends up in Sheet, read below for some ideas on how to solve this.

Problem: Your Kaltura Capture recording won't upload. Maybe yous clicked "save and upload" just the upload never appears to consummate and doesn't end upwardly in "My Media."

Solutions

In that location are several possible reasons why your Kaltura Capture recording may not upload properly. Try the solutions below, and read the detailed instructions in the drawers below as needed.

1. Try once again
2. Update Kaltura Capture
3. Check your upload speed
4. Disconnect from whatever VPN
5. Force Kaltura Capture to Re-Upload
6. If nothing works, contact u.s. kaltura@ucsd.edu and provide us some data

Attempt Over again

Try the simplest approach earlier diving into more than complicated solutions past leveraging Kaltura Capture's "re-upload" feature. Y'all may want to reboot your computer before you try, merely to make sure your computer has a "fresh start," so to speak.

1. Open Kaltura Capture.
2. Click "Manage" below the Kaltura logo on the right side of the application.

3. Ensure that the folder icon is selected on the left side of the window. Locate the video you lot desire to re-upload, and click the "Re-Upload" button. Exist sure not to close Kaltura Capture until the upload has completed.

Update Kaltura Capture

Make certain that Kaltura Capture is fully updated.

1. Visit https://noesis.kaltura.com/assist/kaltura-capture-release-notes. Take note of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the correct side of the application bar.
4. Click the little "i" on the left side of the window.
5. Notation what version of Kaltura Capture you're running. If your version of Kaltura Capture is older than the current version (i.east. a lower number), you should install a newer version. Follow the boosted steps beneath.
6. Within Canvas, click "My Media" in the left navigation.
7. Click the "Add New" button near the top-right of the screen and select "Kaltura Capture."

Though Kaltura Capture may launch automatically (or prompt you to launch information technology), the page that was opened should take links to download the latest version. Install the updated version of Kaltura Capture and endeavour to re-upload your recordings through the application (see the "Endeavour Over again" drawer above).

Bank check Your Upload Speed

Kaltura Capture is an offline awarding until you cease your recording and elect to upload it to the deject. Presumably, your internet speeds shouldn't play a stiff role in getting your recordings into Sail. (That is, fifty-fifty if it's slow, it should make it in that location eventually.)

That said, we more often than not recommend that you lot have upload speeds of at least 1 mbps (1 megabit per second, or about 125 kilobytes per 2nd). If you have a long recording and slow internet speeds, information technology's possible that your connection volition time out. Attempt searching for a bandwidth speed test online and come across what kind of upload speeds you have. If they're particularly slow, attempt to upload your videos on a network with faster speeds; going to campus might be a good option.

If you experience the same problems, or if you have robust bandwidth, review our other possible solutions.

Disconnect from any VPN

Are you lot using a VPN (virtual private network)? If so, disconnect from information technology and attempt to upload your Kaltura Capture recordings again. VPNs tin can drastically slow down upload speeds since you're narrowing your upload "pipeline."

Force Kaltura Capture to Re-Upload

[Thanks to Melinda Kraft for her adapted tutorial below.]

You may run across the issue that you are unable to find your Kaltura Capture recording in your Sheet course, and for some reason the recording isn't bachelor with the application to re-upload using Kaltura Capture. Luckily, the application stores files on your computer as a fill-in, which won't disappear until you delete them yourself. These instructions volition walk you through how to locate and manually upload these files.

Note that the instructions beneath are for advanced users only and should only be followed if y'all have few options bachelor to you. That said, it is handy to know where your recording files are located.

How to Notice Kaltura Capture Video Files on Your Calculator

Windows

Y'all have two options for how to locate your recordings:

1. Option 1
   1. Right click on the Kaltura Capture icon on the desktop and select "Backdrop."
   2. Click the "File Location" button in the Properties window. This volition open the BIN folder, which is a level deeper than you need.
   3. In the file path bar, get up ane folder to the Capture folder, then open up the Recordings Binder.
2. Pick 2
   1. Copy/paste the following into the search bar, substituting your Windows username for [username]:
      C:\Users\[username]\AppData\Local\Kaltura\Capture\Recordings
      Annotation that you tin identify your Windows username is to open the folder C:\Users and see if you run across a familiar username. Alternatively, you can open the Starting time Card, select "Settings," then "Account."
   2. Sort the list by "Appointment Modified" so that you tin group all the files for each recording together.

Mac

1. With the "Finder" application selected/active, select "Go" at the top of your screen.
2. Select "Get to Binder" from the list.
3. Copy and paste the post-obit into the text box that opens:
   ~/Library/Preferences/Kaltura/Capture/Recordings
4. Sort the list by "Appointment Modified" and then that y'all can group all the files for each recording together. To do so, click the "Date" or "Date Modified" column heading in the file view to sort the list.

Most Your Kaltura Capture Files

The files associated with each Kaltura Capture recording may appear to have gibberish names.

And then what are you seeing here?

• .mp4 files. The .mp4 files are the recordings. If you recorded 2 sources (due east.yard. Screen and Webcam), at that place will be two .mp4s. You lot can play them locally on your computer to figure out what each video is.
• "Slides" folders. The "Slides" folders exist if you ran a PowerPoint presentation in presentation mode during your recording. Annotation that if y'all have folders like these, information technology means that Kaltura created chapter markers for your video.
• .json files. The .json file contains the media upload parameters for Kaltura Capture.
• .jpg files. The .jpg file is the thumbnail Kaltura generated.

We strongly recommend against deleting or renaming any files in your "Recordings" binder. The recommended method of deleting Kaltura Capture recordings is past using the Kaltura Capture Application Library View (that yous tin can access via the "Manage" link in the Kaltura Capture recording bar), but make sure they are in your "My Media" and working equally expected beginning.

1. Inside the "Recordings" folder (see the instructions higher up), re-create the appropriate .mp4 file and paste it to a different location on your computer, such as your desktop.
2. Rename the new re-create of the file to something that makes sense to you. Be sure non to remove the .mp4 extension
3. Follow the steps to upload a file from your computer to Sheet, selecting the file you lot've copied. If you lot're not sure how to do this, read our tutorial on how to upload media files to Canvas.

This technique is necessary if multiple video files are necessary for the educational content of the video. If y'all want or need your video to have multiple streams (e.1000. your video and your screen capture simultaneously), and if you're unable to locate your recording in the "Manage" section of the Kaltura Capture application, the instructions below are what y'all should practice.

1. Shut down the Kaltura Capture awarding on your estimator.
   • Windows: locate the Kaltura Capture icon in the system tray (where the clock is) by right-clicking the application icon and choosing "Quit."
   • Mac: right click the application in the system toolbar and choose Quit.
2. Locate the .json file with the timestamp that closely corresponds with the two source recording (see the steps above). Note that the timestamp may not exactly lucifer the time and engagement of the recordings, though it should be close.
3. Brand a copy of the .json file only in case. Practice this by copying the file and pasting it on your desktop.
4. Open the original .json file with a text editor.
   • Windows: Open Notepad on your computer. Click File > Open up, and select the file from your "Recordings" folder. (You lot can see the file path in the instructions higher up.)
   • Mac: Open up TextEdit on your calculator. Click File > Open, and select the file from your "Recordings" folder. (You can see the file path in the instructions above.)
5. Search for the word "uploadstatus" within the code. You should see a line that reads roughly equally follows:
   "uploadStatus": "uploaded",
6. Supersede the word "uploaded" with "manual" and be sure not to delete the quotation marks - just supersede the give-and-take within.
7. Delete the comma at the finish of the line. The line of code should now look like this:
   "uploadStatus": "manual"
8. Delete all the remaining lines afterwards this ane, except the last line with a closing curly caryatid: "}"

9. Save the file.
10. Relaunch Kaltura Capture.
11. In the recorder that opens, click "Manage" below the Kaltura logo on the right.
12. In the window that opens, curl the list to locate the recording you just prepared past editing the .json file. It should have an active "Upload" button next to it.

13. Click the "Upload" button. Be sure to wait until the upload has completed earlier you close Kaltura Capture.

Your video should at present show upward in "My Media" within Canvas. Notation that it will demand to process for a little while. When the processing is done, we recommend that you watch the video to ensure it looks the way you want information technology to.

Ultimately, the all-time workaround if you need your video up immediately is to follow the instructions on how to upload a single file, located in the drawer above.

If aught works, or if you'd like some additional help, submit a support ticket to kaltura@ucsd.edu. In your electronic mail/ticket, provide the following information:

• Your figurer'south operating system (Windows/Mac)
• What version of Kaltura Capture you're using
• Whether you've tried to upload from a dissimilar network
• Roughly how long your Kaltura Capture recording(south) are
• Your net upload/download speeds
• Whether yous're using a VPN
• Whether yous've attempted to upload the recording manually by locating your Kaltura Capture recording files and uploading them directly to Canvas
• Your upload log token

Read below on how to provide some of the information that may not be easy to determine.

How to Observe Your Kaltura Capture Version

1. Visit https://cognition.kaltura.com/help/kaltura-capture-release-notes. Take note of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the awarding bar.
4. Click the little "i" on the left side of the window. Your version of Kaltura Capture should be almost the lesser of the window.

How to Determine Your Internet Speeds

Search for a website that can provide yous an Internet speed test (e.g. https://www.speedtest.net/) and let the states know your upload and download speeds.

How to go Your Upload Log Token

1. Open Kaltura Capture.
2. Click "Manage" on the right side of the application bar.
3. Click the gear icon on the left side of the window that opens ("Settings").
4. At the lesser of the window, click "upload logs." The logs volition upload for a bit.
5. When they're washed, a little window will open showing a long string of characters - the "token." Copy that and send it along in your response. (Information technology will look something like "62e8a9e3-b047-4d69-acce-f91feab600d0.")

Need additional help with videos? Contact the Multimedia Services team at kaltura@ucsd.edu.

bestthaddly.blogspot.com

Source: https://blink.ucsd.edu/faculty/instruction/tech-guide/instructional-videos/videos-canvas/troubleshooting/kaltura-capture-wont-upload.html

Share this post